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What happens if I’m out when you deliver my dress?

What happens if I’m out when you deliver my dress?

Our courier will try to get a hold of you to arrange a safe place for you to leave your parcel. If you can, please let us know in the ‘additional notes’ section of the checkout, where is best to leave your RENTADELLA when you’re not there. We’ll also give you a 4 hour window in your delivery […]

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What if my dream dress looks more like a nightmare?

What if my dream dress looks more like a nightmare?

(For online orders only) Firstly, you are so darn beautiful and secondly don’t stress, we have a Love Your Look Promise that we take very seriously, and here’s why you’re guaranteed to look like a queen – Hate it? We’ll help you find another dress. If you email emergency@rentadella.com before midnight, we can express deliver […]

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Where is ‘Local Pickup’ and what time can I collect?

Where is ‘Local Pickup’ and what time can I collect?

You can pick up your dress from our HQ: 43 Jalan Merah Saga, #03-62 Chip Bee Gardens During opening hours: MONDAY – 3pm – 8pm TUESDAY – 12pm – 8pm WEDNESDAY – 12pm – 8pm THURSDAY – 12pm – 8pm FRIDAY – 12pm – 8pm SATURDAY – 10am – 5pm SUNDAY – CLOSED

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Umm this is awkward, but my dress is stained/damaged. What do I do?

Umm this is awkward, but my dress is stained/damaged. What do I do?

Each item undergoes an extensive checklist before being sent out to you and are subjected to usual wears a dress would face after being worn a few times. If for some reason we have missed something major, this must be reported within 24 hours and the dress sent back with our security tag still in […]

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Do I need to wash my dress?

Do I need to wash my dress?

Not at all, simply wear and return. Dry cleaning and minor damage insurance is all inclusive. 🙂

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Halllp! I’ve fallen in love with my dress. Can I keep it?

Halllp! I’ve fallen in love with my dress. Can I keep it?

We know it’s tough to let go but it’s better to have loved and slayed than to have never slayed at all, right? Send us an email to orders@rentadella.com and we’ll see what we can do! Also feel free to visit our Clearance section, which features some of our gently worn items for up to […]

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Funny story… I kind of damaged my dress. What now?

Funny story… I kind of damaged my dress. What now?

You’re covered for dry cleaning and minor damages but if you do happen to have an accident (red wine and Queen Bey, can be a dangerous combination), just give us the heads up by sending an email to emergency@rentadella.com. If the damage is more major (beyond repair), or the dress becomes lost or stolen, then, […]

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I came, I wore and I conquered (the dancefloor). How do I return my dress?

I came, I wore and I conquered (the dancefloor). How do I return my dress?

Returning is simple. When checking out, you’re given the option to either drop off her off at our HQ or for our friendly courier to come pick her up within a designated time frame. All you have to do is place all items back inside your RENTADELLA box (we are all about recycling here) and […]

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My schedule is too hectic for me to drop my item off. What do I do?

My schedule is too hectic for me to drop my item off. What do I do?

We know things can get a little crazy something so email emergency@rentadella.com if you haven’t already asked us to pick up your item and lock in a time with our team for the courier to swing past to collect. Remember, if you message on the day you were supposed to drop the item back, the fee will […]

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Is returning my dress on-time really THAT important?

Is returning my dress on-time really THAT important?

We take pride in meeting and exceeding the expectations of all of our girl gang and part of this is providing an exceptional experience and that begins with an on-time delivery. When a dress or accessory is not returned to us on time by a customer, or it is lost or stolen, it impacts our […]

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